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Frequently Asked Questions
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Can I change or cancel my order after placing it?If you need to make changes or cancel your order, please contact us as soon as possible at support@roguetoys.net. Once an order has shipped, we may not be able to make changes, but we’ll do our best to assist you.
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How can I contact customer support?You can reach us via email at support@roguetoys.net. We are here to assist with any questions or issues you may have.
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What types of products do you sell?We specialize in a wide range of toys and collectibles, including action figures, plush toys, keychains, and much more. Our collection is constantly updated with the latest releases to offer you the best selection for collectors and toy enthusiasts.
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How long does it take to process a refund?Refunds are typically processed within 5-10 business days after we receive and inspect the returned item. You will receive an email notification once the refund is issued.
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Do you offer exchanges?Currently, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
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Is my payment information secure?Absolutely. Our website uses SSL encryption, and all payments are securely processed through Wix Payments, which complies with PCI DSS standards to protect your payment details.
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What is your return policy?We offer a Hassle-Free 30-Day Return Policy. If you’re not completely satisfied with your purchase, you can return it within 30 days in its original, unused condition for a refund. Please check our Return Policy page for more details.
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How long will it take to receive my purchase?Average processing times may vary based on seasonal volume. Processing typically ranges from 1-3 business days and transit times typically range 2-5 business days depending on the destination location (and barring any unforeseen delays due to weather, etc.). All orders are shipped from our warehouse in Palm Harbor, FL.
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Can I track my order?Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress.
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What payment methods do you accept?We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Payments are securely processed through Wix Payments.
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What should I do if my item arrives damaged or defective?If you receive a damaged or defective item, please contact us immediately at support@roguetoys.net. We’ll work with you to arrange a replacement or issue a full refund.
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How much does shipping cost?Shipping is free on orders over $100. For orders under $100, a flat shipping rate of $6.99 applies. We use trusted carriers like UPS and USPS to ensure reliable delivery.
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