At ROGUE TOYS, we are committed to customer satisfaction and aim to make our refund process as smooth as possible. Please review our refund policy below for details on eligibility, processing, and timelines.

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1. Eligibility for Refunds

• 30-Day Return Period: Refunds are available for items returned within 30 days of delivery. The item must be in new, unused condition with all original packaging and accessories intact.

• Condition of Returned Items: Refunds will only be issued for items returned in their original, sellable condition. Items that are damaged due to misuse, missing parts, or altered in any way may not qualify for a full refund.

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2. Non-Refundable Items

Certain items are not eligible for refunds:

• Gift cards

• Final sale items or items marked as non-returnable at the time of purchase

• Opened or used items that are not in their original condition

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3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to support@roguetoys.net with your order number and reason for the refund.

2. Return Authorization: Our team will provide you with a Return Authorization and instructions for shipping the item back to us.

3. Ship the Item Back: Pack the item securely and return it as instructed. For defective or incorrect items, we may provide a prepaid return label.

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4. Refund Processing

• Inspection and Approval: Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

• Refund Timeline: If approved, refunds will be processed within 5-10 business days. The refund will be issued to the original payment method used at checkout.

• Notification: You will receive an email confirmation once the refund has been processed. Please allow additional time for the funds to appear in your account, as this depends on your payment provider.

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5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@roguetoys.net. We will work with you to resolve the issue, either by offering a replacement or a full refund.

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6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

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7. Contact Us

If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to reach out:

• Email: support@roguetoys.net

• Address: 4203 Preserve Place, Palm Harbor, FL 34685

• Tel: (858) 213-7710

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Thank you for choosing ROGUE TOYS! We are dedicated to providing a positive shopping experience and will do our best to resolve any issues promptly and professionally.