Return Policy

At ROGUE TOYS, we want you to be completely satisfied with your purchase. That’s why we offer a Hassle-Free 30-Day Return Policy to ensure you have peace of mind when shopping with us. Please review our return policy below for details on how to initiate a return and the conditions for eligible items.

1. Eligibility for Returns

30-Day Return Window: You have 30 days from the date of delivery to return an item for any reason.
Condition of Items: To be eligible for a return, items must be in new, unused condition with all original packaging and accessories intact. Items that are damaged due to misuse, missing parts, or in unsellable condition may not qualify for a full refund.

2. Non-Returnable Items

The following items are not eligible for returns:

Gift cards
Final sale items or items marked as non-returnable at the time of purchase
Items that have been used, opened, or are missing original packaging

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Email us at support@roguetoys.net with your order number and a brief description of the reason for the return.
Receive Return Authorization: Our customer support team will respond with a Return Authorization and instructions on how to return the item.
Return Shipping: Pack your items securely and follow the instructions provided. For defective or incorrect items, we will provide a prepaid return shipping label.

4. Refund Process

Processing Time: Once we receive and inspect your returned item, we will process your refund within 5-10 business days.
Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
Notification: You will receive an email notification once your return has been processed.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@roguetoys.net. We will work with you to resolve the issue and ensure you receive a replacement or a full refund as appropriate.

7. Additional Information

For any questions regarding our return policy or assistance with a return, please feel free to reach out to us at support@roguetoys.net

Thank you for choosing ROGUE TOYS! We appreciate your business and are here to make your return process as smooth and hassle-free as possible.